Frequently Asked Questions
General
- What operating systems is this software compatible with?
- What is the difference between Business and Personal edition?
- What is the difference between FollowUpExpert and MailXpert?
- Can I use your product with my Gmail account?
- Can I use it with multiple websites/domains?
- What happens with my autoresponders while my PC is off?
Purchasing
- How can I get the full version of FollowUpExpert?
- Will I be able to download the full version after I make the purchase?
- How can I pay?
- Is it safe to purchase online?
Sign-up Forms
- How can I add a basic sign-up form to my website?
- How do I configure the application to have my mailing list work with a web form?
- How can I let the user choose the target mailing list on my web form?
- How can I protect my form from email harvesters?
Configuration
- What are custom fields? How do I define and access them?
- I want to put an unsubscribe link in outgoing emails. How can I do that?
- How can I include a sponsor link in all messages and edit it in one place?
- Is there a way to import addresses from Outlook Express?
- Can I quote the original message in my replies/follow-ups?
- Can I personalize my email messages with the Personal edition?
- How do I filter out spam messages?
Gmail
- Program does not download messages from my Gmail account. What can I do?
- Messages are not deleted from my Gmail inbox. How do I change that?
- What are Gmail's sending limits?
Troubleshooting
- The program keeps trying to send messages to invalid email addresses. How can I stop it?
- Opt-in doesn't work. What can I do?
- I have a problem connecting to my Gmail account. What's up?
- I have a problem making this work with my sign-up form. What's wrong?
- I have a problem making this work with my store front-end (order processor). What is wrong?
- Parsing (text extraction) doesn't work. How can I fix that?
- FollowUpExpert doesn't open. What can I do?
Advanced Issues
