Email Autoresponder Software for Windows - FollowUpExpert

Frequently Asked Questions

General

What operating systems is this software compatible with?

The autoresponder software is compatible with most Windows platforms...More...

What is the difference between Business and Personal edition?

Personal edition is directed towards less demanding users...More...

What is the difference between FollowUpExpert and MailXpert?

We are marketing two seemingly similar email products...More...

Can I use your product with my Gmail account?

Yes, the sofware comes with support for Gmail...More...

Can I use it with multiple websites/domains?

You can use it with as many domains and websites as you like.More...

What happens with my autoresponders while my PC is off?

Obviously, the program won't be able to reply to incoming emails, though...More...

Purchasing

How can I get the full version of FollowUpExpert?

You can purchase it using our online store...More...

Will I be able to download the full version after I make the purchase?

After you make the purchase we will send you an email containing your registration key and a link where you can download the full version...More...

How can I pay?

You can pay either by credit card (online, fax or phone), by check or wire, by International Money Order, PayPal, or by Purchase Order...More...

Is it safe to purchase online?

Ordering is completely safe because our online store resides on a secure server...More...

Sign-up Forms

How can I add a basic sign-up form to my website?

You can use the PHP script hosted on our website...More...

How do I configure the application to have my mailing list work with a web form?

You need to configure the form to send an email to the address the mailing list downloads new mail from..More...

How can I let the user choose the target mailing list on my web form?

What you can do is to create a combo box on the form...More...

How can I protect my form from email harvesters?

If your web server supports PHP, you can take the following steps...More...

Configuration

What are custom fields? How do I define and access them?

Every subscriber record can have any number of user-defined fields (Phone, Address etc.)...More...

I want to put an opt-out link in outgoing emails. How can I do that?

You can use a script hosted on our web server...More...

How can I include a sponsor link in all messages and edit it in one place?

You can define a custom field containing your sponsor link and insert it into all your messages...More...

Is there a way to import addresses from Outlook Express?

FollowUpExpert can import addresses from a tab-delimited (*.txt) or comma-separated (*.csv) text file...More...

Can I quote the original message in my replies/follow-ups?

You can quote the headers and body of the original message in a reply...More...

Can I personalize my email messages with the Personal edition?

Yes, you can use the first, and last name plus the email address...More...

How do I filter out spam messages?

If your mailing lists and autoresponders receive tons of spam messages...More...

Troubleshooting

The program keeps trying to send messages to invalid email addresses. How can I stop it?

By default, the application tries to send messages and if it fails, it resends them the next time it's scheduled to do it...More...

Opt-in doesn't work. What can I do?

Please make sure that messages sent by the web form are indeed...More...

I have a problem connecting to my Gmail account. What's up?

Make sure you have enabled POP access for your Gmail account...More...

I have a problem making this work with my sign-up form. What's wrong?

There are a few things you need to check...More...

I have a problem making this work with my store front-end (order processor). What is wrong?

There are a few things you need to check...More...

Parsing (text extraction) doesn't work. How can I fix that?

Please do the following...More...

FollowUpExpert doesn't open. What can I do?

If you are using Logitech QuickCam...More...

Advanced Issues

If I need to reload Windows, or buy a new computer, where is FollowUpExpert data stored?

FollowUpExpert stores all its data files in a single folder...More...

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