Handling Subscribe Requests

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You can configure your mailing list to automatically subscribe senders of messages called “subscribe requests”. These request can be sent by anyone who wants to subscribe; either directly from his or her email program or indirectly -- by submitting a sign-up form on your website (see Working with Web Forms and Text Extraction).



Subscribe Tab


To bring up the “Subscribe” tab, double-click the mailing list icon, and click the tab. Mark the check box labeled “Enable subscription by email” to add support for subscribe requests.


Opt In 1


Mark the “Enable double opt-in (send confirmation message)” check box if you want the mailing list to require confirmation from everyone who sends an subscribe request. It allows you to make sure that the sender really wants to be included on the mailing list. You can read about how you can use this function here: Double Opt-In.



Mail Filter


Click the “Mail Filter” button to tell the mailing list how a message must look like to be recognized as a subscribe request. For instance, you may require that the subject of such message must say "subscribe" or that there has to be a specific email address in the To line (e.g. subscribe@updates.somedomain.com). To learn more read the section entitled User-Defined Mail Filters.





Mark one or more check boxes grouped under the “Actions” label to define what happens after someone opts in.


You can tell the program to send back a reply by marking the “Reply with a message” check box, and clicking the “message” link to compose the reply. To find out about editing messages, read this chapter: Composing Mail Messages.


You can also set up FollowUpExpert to send notifications whenever someone opts in (“Send a new message to one or more email addresses”). Read this section to find out more: Sending a Message When New Mail Arrives.


If you want the new subscriber's email address to be automatically removed from other mailing lists, mark the option labeled “Unsubscribe from other mailing lists”, click the “mailing lists” link, select one or more lists, and click “OK”.


Finally, you can simply forward the subscribe request to a predefined list of email addresses (“Forward the original message to one or more email addresses”).




Parsing Subscribe Requests


By default, every new subscriber’s email address is taken from the From line of the incoming subscribe request message. You can click the "Mail Settings" tab and turn on the option labeled "Default sender email address is in Reply-To: header" to tell the program to take this address from the Reply-To line and only use the From line if Reply-To is not there (as is it sometimes the case).


You can customize the above behavior even more by telling the program to extract the email address from a predefined location in the body of a subscribe request. You are not limited to email addresses though; you can extract names of new subscribers, their phones, addresses, and so on.


For example, a subscribe request sent by a sign-up form on your website may look like this:



Submission Results



Email: someaddress@somedomain.com

Name: Joe Public




You can easily configure FollowUpExpert to take the email address from the "Email" form field. To learn more, read this section: Extracting Text from Messages


You can use text extracted by the program in the initial replies to subscribe requests. See Text Extracted from Messages.



See also:



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