Search Engine Studio Frequently Asked Questions
Ordering / registration
- I have lost my registration information. How can I download / unlock the program? [Q2004]
- Do you offer discounts for educational / non-profit organizations? [Q2005]
- How can I order with a purchase order / Will I receive an invoice for my order? [Q2006]
- Is it safe to purchase online? [Q2008]
- What's your refund policy / Do you have a money-back guarantee? [Q2033]
- How soon after placing the order will I be able to use the full version of the software? [Q2009]
- What is your upgrade/technical support policy? [Q2014]
- Can I use your software on multiple web sites / How does your licensing work? [Q2028]
Indexing process
- Can Search Engine Studio automatically update a search engine when new files are added to the web site? [Q2003]
- I want to index a confidential website. Is the search engine data safe? [Q2000]
- Can Search Engine Studio index data from the database on my server? [Q2023]
- How can I exclude documents from being indexed (or: how do I prevent the indexer from indexing the website infinitely)? [Q2024]
- How can I specify an exact list of URLs/documents to be indexed? / What's the format of indexer's input XML file? [Q2029]
Search script errors
- Whenever I try to run a search, a download window shows up asking if I want to download (open or save) sessearch.cgi. [Q2001]
- Whenever I try to run a search, an error page appear (usually Internal Server Error). [Q2007]
- The PHP version of the script returns strange code instead of showing the results. [Q2020]
- I get the "Page cannot be found" (404 Error) instead of search results. [Q2021]
- Why do I get an error message 'Cannot open database files'? [Q2010]
- Why does IE (run on Windows XP with Service Pack 2 (SP2)) display a security message before displaying search results in offline search? [Q2036]
Search results
- How can I change the size of search result descriptions or content preview? [Q2011]
- I want to customize the search. How can I configure the search script to filter out results based on different criteria (e.g. date, type, site section)? [Q2012]
- How can I allow the user to choose which section of the website to search in? [Q2025]
- When the search query contains single-letter words (e.g. part numbers such as X-123), the results don't come up correctly. [Q2026]
- Can the search result page use other character sets / languages using special characters or another alphabet? [Q2030]
- How can I modify the 'No document matches your query' page? [Q2031]
- Why are the links from the results page are incorrect? [Q2032]
- How can I display my company logo, navigation bar etc. on the results pages? [Q2022]
- How can I use server-side (PHP, ASP) code on the results pages? [Q2035]
Other questions
- How do I set up output locations in Options / Output? [Q2002]
- What is the syntax of the search query? [Q2013]
- What kind of search engine does this software generate? [Q2015]
- What do I do with the output files created by the program? [Q2016]
- I want to find out more about creating a search engine for a web site [Q2017]
- I want to find out more about creating a search engine for my Intranet [Q2018]
- I want to find out more about creating an offline search engine (for CD-ROM / DVD) [Q2019]
- How do I install the search engine on a Windows server running IIS? [Q2027]
- How do I set up the search servlet? [Q2034]
- What are the limitations of the demo version? [Q2037]
